Customer Successes

At InfoZen, we're dedicated to customer success. For over a decade, customers have come to us in need of solutions that improve performance and deliver results. Just take a look at the many ways our customers have benefited from our expertise:

Connecting People to Government Resources

Technical and Infrastructure Support to USA.gov

Client: U.S. General Services Administration (GSA)

Project: Support for USA.gov

Client Need: Site architecture, design, and support for the buildout of USA.gov, the official web portal of the U.S. government

Our Approach: Tasked with providing critical infrastructure design and support to all facets of the USA.gov buildout, InfoZen delivered system architecture, design, installation, programming and testing services for the government's comprehensive central site. InfoZen supplemented this solution with quality assurance reviews, Section 508 compliance testing, and graphic design service and support, providing GSA with the dedication and energy needed to launch and maintain its flagship portal.

Results: USA.gov was launched by President Clinton on September 22, 2000 and today delivers 24/7 access to 27 million Web pages and 20,000 government Web sites in a way that focuses on the needs of citizens and businesses.

Information Management to Help Safeguard America

Transportation Threat Assessment Support to a Large DHS Component Agency

Client: U.S. Department of Homeland Security (DHS)

Project:Classified

Client Need: As part of its program to protect the country from terrorists transporting hazardous materials, DHS needed a secure, reliable framework for tracking driver information to help ensure that licenses are not issued to drivers posing a security risk. This required a solution that could handle detailed tracking of over 2.7 million license applications and renewals per year.

Our Approach: InfoZen tailored its RapidAdjudicator™ platform to meet DHS's needs in the form of a robust, web-based suite of tools that can accept applicant data, acquire criminal record search results, and automate an initial determination of driver acceptability. Using a natural language processor (NLP) to pre-classify applicants based on specified rules and text returned in criminal records and other data sources, InfoZen provided DHS with a streamlined solution to a complex problem.

Results: Using InfoZen's intuitive interface and streamlined platform, DHS adjudicators can make efficient and accurate eligibility determinations backed by comprehensive audit trails. Furthermore, DHS can take advantage of comprehensive, effective document management capabilities throughout their application-processing cycle.

Technology and Management Support for a Better DHS

Program Management and Technical Consulting to DHS - USCIS - OCIO

Client: U.S. Department of Homeland Security (DHS)- U.S. Citizenship and Immigration Services (USCIS) - Office of the Chief Information Officer (OCIO)

Projects: Strategic Planning to Implement New OCIO, Program Planning Support for Data Center Consolidation, and Financial Management Support for CIS IT Systems

Client Need: The USCIS OCIO required expertise in making significant improvements to technology services, upgrading dated systems, coordinating fragmented investment management practices, and taking responsibility for faster, better and more secure results.

Our Approach: InfoZen has aided the Office of the Chief Information Officer at DHS - USCIS with a variety of critical operational needs, including:

Initial Organizational Definition and Strategic Planning: Upon creation of the new Office of the Chief Information Officer in 2004, DHS - USCIS turned to InfoZen to help plan, implement, and manage the new organization. We worked with the nascent OCIO to translate its general mission and objectives into targeted, actionable business imperatives; additionally, we took on rapid "as-is" assessments of the USCIS infrastructure and improvement projects to understand their contribution to the organization's performance objectives. InfoZen also reviewed key business processes, and capabilities, to determine "best fit" options for the organization, and reviewed the organization's capabilities to ensure suitability of skills, structure, staff and performance management. Finally, InfoZen developed an organizational structure and roadmap, as well as communication and change plans, to help align the organization's objectives with its operations.

Program Planning Support for Data Center Consolidation and Infrastructure Management Initiatives: InfoZen was tasked with providing key support to the DHS Data Center Project for consolidating the agency's existing Organizational Element (OE) data centers in a rational, cost-effective manner to improve information-sharing capabilities. In order to facilitate a smooth aggregation of information as the Office transitioned to a consolidated Data Center state, InfoZen provided planning, design, development, and deployment, along with related documentation and technical and operational services as needed to support the changeover. As a result, USCIS has smoothly planned and executed several critical infrastructure changes, and the agency has also benefited from consistent, single-source representation on various DHS boards and committees managing the department-level technology initiatives.

Financial Management Support: InfoZen was selected to devise and implement a comprehensive financial management plan for the OCIO, including spend plans and budgets for all known expenditures in USCIS. InfoZen's team of specialists defined baseline budget parameters for the office; established program/project inventory portfolio content and points of contact; supported the development of Financial and Planning Submissions; and performed key budget and financial planning and implementation, resulting in a 50% increase in OCIO's Exhibit 300 scores and the highest score on initial submission among all DHS OMB 300s.

Results: InfoZen's work for OCIO has helped the Office grow from a newly-created branch to a more focused, effective organization with clearly-defined priorities, comprehensive financial management plans, and a firm strategic foundation.

Customized, High-Tech Assistance in the Private Sector

e-Voting System Development for PricewaterhouseCoopers and the Java Community Process

Client: PricewaterhouseCoopers (PwC)/Java

Projects: Constituent Management System/e-Voting System for the Java Community Process

Client Need: PwC needed to provide a portal, equipped with a web-based e-Voting mechanism, in support of member elections for the Java Community Process (JCP) Executive Committees.

Our Approach: InfoZen developed the software used to manage JCP elections, and continues to host the web server and maintain the list of eligible candidates. InfoZen also provides continuous help desk services for end-user customer service, training and technical support worldwide.

Results: InfoZen crafted a software solution allowing member companies to log into the JCP system and perform tasks such as nominations and voting.
plans, and a firm strategic foundation.

Highlights

  • Established in 1995
  • Headquartered in Rockville, Maryland
  • Named to the Inc. 5000 Fastest Growing Private Companies in America.
  • We employ people of exceptional creativity, expertise and determination who work closely with one another and with our customers.

Recent Contract Wins

  • GSA - a new Federal Supply Schedule for IT services.
  • CBP - a mutli-year project to provide administrative and training support to Customs and Border Protection.
  • ALLIANT - a $15 billion, 10 year multi-award government-wide acquisition vehicle for a broad range of IT services.